Making the Most of Your Workday You know the feeling of always running behind.  You know the nagging doubt when you are ready to shut down your computer at the end of the workday and wonder if you should leave or stay and burn the midnight oil in an attempt to conquer the unfinished work [...]

The Work-Life Balance Balance. It’s a nice word but the reality is hard to pin down. It may not even put us on the right track in our quest for fulfillment and happiness. Generally, when people talk about work-life balance they mean managing family commitments while juggling the demands of a career. That’s the traditional [...]

Five Things NOT to Do With Upset Customers A couple of months ago I had a small kitchen fire in my home. All is well now, but for a few days my family and I camped out in a hotel room and once we returned home we had no oven (it was destroyed in the [...]

Victim Or Champion? It is estimated that our brains receive information through our senses that result in some four billion neuron impulses per second. Of these four billion pieces of information we are only consciously aware of about 2,000. That’s only 0.00005%. It’s happening to you right now. I bet you are not aware of [...]

Get the Right People on Your Team by Managing Your Reputation When hiring new people, you want the best around.  If you’re hiring a sales person, you want someone who not only knows how to take care of potential customers, but how to close the deal.  If you’re hiring a new office manager, you need [...]

Wisdom of the Ages for Manager How are your managerial skills?  Does there seem to be a gap like the Grand Canyon between you and your employees?  Let’s see how we can change that. If you gathered 100 experienced managers together and asked for their advice, you’d probably hear something like this: “Don’t be afraid [...]

When Did Customer Service Breakup? We’ve all known couples who separated.  One of them remained friends with you but became the odd wheel at dinner parties.   Seems like a divorce has happened between Customer and Service – Service has left the state and Customer is left on it’s own. Let me tell you a story [...]

To Do or Not To Do – How to Create Your To-Do List The most difficult thing about creating your to do list is simply remembering to do it, at least in the beginning.  In a world where everything is moving so quickly that we don’t have time to breathe, it’s many people find making [...]

To Do Lists – A Psychological Tool to Get Things Done To do lists are a great way to help almost anyone get done what they need to get done.  They are a great way for you to clear the clutter from your mind and give you the freedom to think more creatively and clearly.  [...]

When We Fear Success Running a successful car dealership means constantly having a set of goals you’re trying to reach.  Achieving true success is not just about reaching a goal in one area; it’s about achieving goals across a variety of measurements.  An example of a successful car dealership would be one that has high [...]